Frequently asked questions
Quick answers about our model, the distributor program and support.
Do you sell to end users?
No. We serve the channel only: distributors, integrators and resellers. If you are an end user, we will connect you with a distributor in your country.
How do I become a distributor?
Fill out the online application on the Distributors page. We review it within 5 business days and assign you a customer code.
What documents do I need?
The online application only needs your company details and a contact person. If the account moves forward, your account manager will request the company documents (legal representative ID, incorporation documents and references).
Which brands do you carry?
SOLUX (point of sale), LANDI (smart terminals), HID (secure identity) and BIOTRACK (attendance, access and software).
Where are you located?
Miami (USA), Costa Rica, Colombia, Panama and Venezuela. We ship across Latin America and the Caribbean.
Do products include warranty?
Yes, manufacturer warranty plus RMA handling for our distributors.
What is BioTrack Suite?
The cloud time attendance platform: schedules, shifts, employees, requests and reports on web and mobile.
Do you offer training?
Yes. Pre-sales advice, setup support and product and software training.
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